At Neso Wellness, we value and respect your privacy. This Privacy Policy explains how we collect, use, and disclose personal information about you when you use our website, https://www.nesowellness.com, which is hosted on Shopify.

1. Information We Collect When you use our website, we may collect the following information:

• Personal Information: Your name, email address, phone number, shipping address, and payment information.
• Usage Information: Information about how you use our website, including your browsing history, search history, and information regarding your interaction with our website.
• Technical Information: Your IP address, browser type, device type, operating system, and other technical information about your device and how you access our website.
• Other Information: Other information that you provide to us, such as when you contact us with a question or comments

2. How We Use Your Information We may use your personal information to:

• Provide and maintain our website.
• Process and fulfill your orders.
• Communicate with you about your orders and our products.
• Improve our website and the user experience.
• Respond to your inquiries and requests.
• Protect the security of our website and prevent fraud.
• Comply with legal and regulatory requirements.

3. How We Share Your Information We may share your personal information with third-party service providers who perform services on our behalf, such as shipping and payment processing. We may also share your information with our business partners to provide you with relevant offers and promotions. Additionally, we may disclose your information to comply with legal and regulatory requirements, to protect our rights and interests, or to prevent fraud or illegal activity.

4. Cookies and Tracking Technologies We use cookies and other tracking technologies to collect information about your browsing behavior on our website. Cookies are small text files that are stored on your device when you visit a website. They allow us to remember your preferences and personalize your experience on our website.

5. Your Choices You can choose to disable cookies on your device or set your browser to alert you when cookies are being sent. However, if you disable cookies, some features of our website may not function properly.

6. Security We take reasonable measures to protect the security of your personal information. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.

7. Changes to this Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated policy on our website or by email.

8. Contact Us If you have any questions or concerns about our Privacy Policy or our practices, please contact us at info@nesowellness.com

By using our website, you consent to the collection and use of your personal information as described in this Privacy Policy.

Please read the following terms and conditions carefully before using our website.

1. Acceptance of Terms

By accessing and using our website, you agree to be bound by these Terms of Service, our Privacy Policy, and any other guidelines, rules, or policies posted on our website. If you do not agree with any of these terms, please do not use our website.

2. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Neso Wellness or its licensors and is protected by intellectual property laws. You may not use our content for commercial purposes without our prior written consent.

3. Product Information and Availability

We strive to ensure that all product information on our website is accurate and up-to-date. However, we do not guarantee the accuracy, completeness, or reliability of any product information or availability. We reserve the right to make changes to our products, prices, and availability at any time without prior notice.

4. Ordering and Payment

By placing an order through our website, you agree to provide accurate and complete information, including your name, billing address, and payment information. We accept payment via Shopify Payments, which is subject to its own terms of service.

5. Shipping and Delivery

We offer shipping to Canada and select international destinations. Shipping rates and delivery times may vary depending on your location. We are not responsible for any delays or damages caused during shipping.

6. Disclaimers and Limitation of Liability

Our website is provided on an "as is" and "as available" basis without any warranties of any kind. We do not guarantee that our website will be error-free or uninterrupted. We are not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website.

7. Indemnification

You agree to indemnify, defend, and hold harmless Neso Wellness and its affiliates, officers, directors, employees, agents, and licensors from any claims, damages, liabilities, and expenses arising from your use of our website or any violation of these Terms of Service.

8. Governing Law and Jurisdiction

These Terms of Service and any disputes arising from or related to them shall be governed by and construed in accordance with the laws of Canada, without giving effect to any principles of conflicts of law. You agree to submit to the personal jurisdiction of the courts located in Canada.

9. Changes to these Terms of Service

We reserve the right to update or modify these Terms of Service at any time without prior notice. Your continued use of our website after any changes to these Terms of Service shall constitute your acceptance of such changes.

Shipping

We aim to ship all orders within 1-2 business days. 

Shipping time estimates and tracking is provided via email. Shipping times are given as estimates - sometimes there are delays in transit that are unfortunately out of our control. If your order is time sensitive, please reach out so we can help out with options.

Taxes are calculated at checkout for Canada orders. For other international orders we do not cover international customs clearance fees or duties that your package may be subject to.

Return & Exchanges

We do not offer any exchanges or returns due to the hand-crafted nature of our products. If you have any concerns please contact info@nesowellness.com

We ship to Canada, United States, Australia, United Kingdom, France, Italy & Spain

We do not currently accept afterpay

We do not currently offer gift wrapping

Shipping is calculated at checkout